Technology Support

Technology Support Google Drive Folder

We want to share another opportunity for families that do not have internet access. The Public Service Commission of Wisconsin (PSC) launched a customer service phone line for people who need help locating phone or internet service during the COVID-19 public health emergency. Callers can speak with a PSC Consumer Affairs staff person who will walk through internet and phone service options available in their area and discuss eligibility for discounts on critical communications services.

The Internet and Phone Helpline number is 1 (608) 267-3595. Callers can get help finding internet service and discounts, determining eligibility for a discount on voice or bundled voice and data service through the Lifeline program or finding locations where emergency Wi-Fi has been made available during the outbreak if no other options are available at home. Additionally, the PSC has compiled a listing of emergency internet resources being offered by internet service providers. That information can be found on the PSC's website at https://psc.wi.gov/


Charter is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households.
 
Charter is partnering with school districts to ensure local communities are aware of these tools to help students learn remotely. Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
 
Charter will open its Wi-Fi hotspots across its footprint for public use.

To enroll call 1-844-488-8395.
 
Please contact Spectrum at 1-844-488-8395 with questions.



As we continue to navigate through these challenging times for our community and state, we want to share with you a new way that staff may communicate with you throughout this time. While most communication will be via email, there are times that staff will need to reach out to you via phone calls.

The most efficient tool we have found for staff use is Google Meet. Google Meet will allow our staff members the ability to reach out directly with parents via a phone call from wherever they are working outside the school buildings utilizing their staff Chromebook.
 
We would like to prepare you on the use of Google Meet. When a call is placed via Google Meet, the phone number displayed on the caller ID will likely not be from the area. In some cases, the number has been (347) 450-6962 (or a similar phone number). 

Please know this is a safe number to answer. Upon answering the call, the following greeting will be heard “You are joining a call with one other person”, the other person will be the teacher.
 
Please feel free to contact the Appleton Area School District Technology Helpdesk via phone at 920-993-7062 ext 1 with any questions you have surrounding the use of Google Meet.
Where do I go if I need technical support?

Appleton Area School District Technology Services will be working to support distance learning days.

If you have trouble with technology, please reach out to the Helpdesk. Helpdesk will be staffed from the hours of 7:30AM - 4:00PM. You can reach Helpdesk through email or by phone as a last resort at helpdesk@aasd.k12.wi.us or (920) 997-1399.

Where do I go if I have a question regarding what my student is being asked to do online?

Please reach out to your child’s teacher via email.

Distance Learning (Grades 7-12) FAQ for Parents

Where do I find my student's username and password?

Find instructions here.



Verizon Wi-Fi Hotspot Setup (Spanish)

Verizon Wi-Fi Hotspot Setup (Hmong)


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